Welcome to RemarkableCloud
RemarkableCloud is a fully managed VPS hosting provider operating since 2001. This guide explains what fully managed means, what you get with every Cloud Cube, and how to get started.
What "fully managed" actually means
Most VPS providers call their service "managed" but charge extra for support or only manage the hypervisor. At RemarkableCloud, fully managed means we handle everything at the server level:
| We handle | You handle |
|---|---|
| OS updates and security patches | Your websites and applications |
| Server monitoring 24/7 | Your content and data |
| Firewall and intrusion detection | Your domain DNS |
| Daily remote backups | Your business |
| Mail gateway and antispam | |
| Control panel installation | |
| Hardware and network infrastructure |
You get root access and full control — we just make sure the foundation is always solid.
What is a Cloud Cube?
A Cloud Cube is a fully managed VPS (Virtual Private Server) running on enterprise NVMe storage with a 50 Gbps network. Every Cloud Cube is:
- Non-oversold — your allocated vCPU and RAM are reserved for you
- 100% NVMe — no spinning disks anywhere in the stack
- Fully managed — our team handles the infrastructure, you handle the content
Available Cloud Cube types
| Type | Best for |
|---|---|
| Basic | Development, staging, small sites, shared hosting refugees |
| Shared CPU | Agencies, medium-traffic sites, business applications |
| Dedicated CPU | eCommerce, CPU-intensive workloads, high-traffic sites |
| Storage Optimized | Backups, media servers, multi-tenant storage |
What is included with every plan
Every Cloud Cube includes at no extra charge:
- Full management — server, mail, security, and backups
- Daily remote backups — offsite every night, restore in minutes
- Free S3 storage — 2× your NVMe disk size for backups
- Inbound & outbound mail gateway — MailChannels relay + Rspamd antispam
- DDoS protection — always-on mitigation on our 50 Gbps network
- Managed firewall — Imunify360 WAF, brute-force protection, malware scanner
- Free SSL certificates — Let's Encrypt for all domains, auto-renewed
- 500% SLA guarantee — 1 hour of downtime = 5 hours credited back, automatically
- Free server migration — we move your existing server at no cost
- 24/7 human support — real engineers, average response under 15 minutes
Your first steps
- Check your welcome email — it contains your server IP, root password, control panel URL, and credentials. Save this somewhere safe.
- Log into your control panel — use the URL and credentials from the welcome email. See the getting started guide for your panel: cPanel, RemarkablePanel, DirectAdmin, Plesk.
- Point your domain at your server — update your domain's A record to your server IP. See the DNS setup guide.
- Create your first hosting account — add a domain in your control panel and upload your website files.
- Verify backups are running — check JetBackup (cPanel/DirectAdmin) or your control panel's backup section to confirm backups are configured.
The 500% SLA guarantee
If your server experiences downtime, you receive 5× credit for every minute of downtime — automatically, without opening a ticket.
- 1 hour down = 5 hours credited back
- No thresholds — credited from minute one
- No fine print — it's in the Service Level Agreement
Getting help
- Support ticket — log into manager.remarkablecloud.com → Support → Open New Ticket
- Live chat — available from the client area during business hours
- Community — remarkablecloud.com/community