Starting with Your Email Reseller

RemarkableCloud's email reseller platform lets you offer branded email hosting to your clients. This guide walks through the initial configuration.

Accessing the reseller admin panel

Your email reseller admin panel URL is provided in your welcome email. It typically looks like:

https://panel.protectedserver.net

Or your white-labeled URL if configured.

Log in with your reseller admin credentials.

URL and host configuration

Before creating any plans, configure your URLs:

1. Go to Settings → URL & Host Configuration
2. Set your Panel URL — the URL clients use to access their email settings
3. Set your Crossbox URL — the webmail URL for your clients
4. If white-labeling, set these to your own domains (e.g. panel.yourdomain.com and webmail.yourdomain.com)
5. Save

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Changing URLs for white-label

For the Crossbox white-label hostname, refer to the Crossbox customization guide. In the Communication Suite section, change the CrossBox hostname from office.protectedserver.net to your own host if using white-label. Do not change anything else in that section.

Creating email hosting plans

Plans define the resources available to each client's email account:

1. Go to Plans → Create Plan
2. Name the plan (e.g. "Basic Email 5GB")
3. Set:
   • Storage per mailbox (e.g. 5120 MB = 5 GB)
   • Number of mailboxes allowed
   • Number of aliases allowed
   • SMTP sending limits
4. Save

Setting DNS records

For each domain you host email for, configure DNS:

Type: MX       Name: domain.com.    Value: mail.protectedserver.net.  Priority: 10
Type: TXT      Name: domain.com.    Value: v=spf1 include:protectedserver.net ~all
Type: CNAME    Name: webmail        Value: office.protectedserver.net.

If using your own mail hostname, replace mail.protectedserver.net with your custom mail hostname.

Creating client accounts

1. Go to Clients → Create Client.
2. Enter the client's name, email, and set a password.
3. Assign a plan.
4. Add the domain they will use for email.
5. Save — the client receives a login invitation.

Client portal

Your clients log into their own panel to:

• Create and manage mailboxes
• Set up aliases and forwarders
• Access webmail
• View storage usage

The client portal URL is the Panel URL you configured in the URL settings.

Accessing client mailboxes (admin override)

As the reseller admin you can log into any client's mailbox:

1. Go to Clients → list → click the client
2. Click Mailboxes → find the mailbox
3. Click Login as User — opens Crossbox logged in as that client

Useful for supporting clients who are locked out.