These Terms govern all use of RemarkableCloud services. By signing up or using our services you agree to these Terms in full, along with our Acceptable Use Policy and Privacy Policy.
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a binding agreement between you and Things & Stuff LLC, a Delaware limited liability company doing business as RemarkableCloud (“RemarkableCloud,” “we,” “us”), for access to and use of all RemarkableCloud products and services, including managed VPS hosting, RemarkablePanel, and any related services (collectively, the “Services”).
By creating an account or using the Services, you confirm that you have read, understood, and agree to these Terms. These Terms are not exhaustive, and RemarkableCloud reserves the right to modify them at any time. Material changes will be communicated by email or via a notice on our website. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
Abuse complaints should be directed to abuse@remarkablecloud.com.
2. Our services
RemarkableCloud provides fully managed cloud servers and managed shared, cloud and reseller hosting, on dedicated infrastructure with NVMe storage and resources that are never oversold.
Every managed server includes, at no extra charge:
- Full server management: security hardening, OS updates, firewall and monitoring
- Proactive monitoring and issue resolution before you notice problems
- Daily automated snapshots and inbound antispam
- DDoS protection on a 50 Gbps protected network, and a managed firewall with intrusion detection
- RemarkablePanel, first license free, and free migration from your current provider
- 24/7 human support
Optional on servers, priced separately: Dual Backups (offsite block-level backups with 7-day rotation, plus S3 storage at twice the disk size) and the MailChannels outbound mail relay. Shared, cloud and reseller hosting include backups and the MailChannels relay in the plan price.
RemarkableCloud may offer additional services, including software licenses (cPanel, DirectAdmin, Plesk, CloudLinux), control panel add-ons, and other optional features, which are subject to their own pricing and, where applicable, additional terms.
3. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether authorized by you or not. You must provide accurate, current, and complete information when creating your account and keep it up to date at all times.
You must notify us immediately of any suspected unauthorized access to your account at support@remarkablecloud.com. RemarkableCloud will not be liable for any loss resulting from unauthorized account use before notification.
The legal owner of an account is the individual or organization whose name is registered in our system. In any ownership dispute, you agree to cooperate with our verification procedures. RemarkableCloud’s determination in ownership disputes is final.
4. Acceptable use
Your use of the Services is governed by our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference. You are responsible for ensuring that all use of your server, by you or any third party you authorize, complies with the AUP and all applicable laws.
Servers may only be used for lawful purposes. The following are prohibited on all RemarkableCloud services regardless of server type:
Cryptocurrency mining
Mining any cryptocurrency (including Bitcoin, Ethereum, Monero, or any proof-of-work or proof-of-stake currency) is strictly prohibited without prior written approval from RemarkableCloud. Accounts found mining will be terminated immediately with no refund.
Denial of service attacks
Intentionally sending, facilitating, or soliciting DDoS or DoS attacks through your server is prohibited. Offering DDoS-for-hire services or stress-testing tools is prohibited. Violating accounts will be immediately suspended or terminated with no refund.
Spam and unsolicited mail
Sending unsolicited bulk email, operating open mail relays, or hosting infrastructure that facilitates spam is prohibited. RemarkableCloud has zero tolerance for spam. If a RemarkableCloud IP is blacklisted due to customer abuse, the responsible account faces immediate termination with no refund. A spam cleanup fee of $50 to $500 may be assessed based on the level of remediation required.
Illegal use
Using RemarkableCloud services for any activity that violates applicable law (including distribution of malware, unauthorized access to third-party systems, trafficking in illegal goods, or hosting content illegal in your jurisdiction) is prohibited and will result in immediate termination with no refund.
Abusive conduct toward staff
Abusive, threatening, or harassing conduct toward RemarkableCloud staff is not tolerated. RemarkableCloud reserves the right to immediately suspend or terminate accounts where such behavior occurs.
5. Payment and billing
All charges are in US dollars. RemarkableCloud currently accepts the following payment methods:
- Credit/Debit Card (Visa, Mastercard, Discover, American Express) via Stripe
- PayPal
All services are billed on a calendar-month cycle and prorated to the 1st of the following month. When you order, your first invoice covers the days remaining in the current month; if you order after the 23rd of the month, the first invoice covers the remaining days of the current month plus the following full month.
Invoices are generated on the 1st of each month and are due within 14 days. You are responsible for keeping your payment details current. Unpaid balances are handled as follows:
- 14 days after the invoice date: unpaid services are automatically suspended
- 30 days after the invoice date: unpaid services are automatically terminated and all associated data is permanently deleted and non-recoverable
Outstanding balances remain due after termination and are subject to collection, including attorney’s fees and collection agency costs.
Prepaid plans
RemarkableCloud offers monthly billing and the prepaid cycles displayed at order time for each product (for example, 12 months on VPS plans; hosting plans may offer longer cycles). Prepaid plans are charged in full upfront at the applicable discounted rate, with the first period prorated to the calendar-month cycle described above. No prorated refunds are issued for unused time on prepaid plans beyond the 30-day money-back window.
Account credit
Account credit may only be applied to RemarkableCloud services. Credit is non-refundable and cannot be withdrawn. Overpayments are automatically converted to non-refundable account credit.
Upgrades and downgrades
Plans may be upgraded or downgraded at any time from the client area. Promotional pricing applied to an account is removed on downgrade and cannot be reapplied. No prorated refunds are issued for downgrades.
Statements
Invoices are delivered by email. No paper statements are issued. You are responsible for maintaining a valid email address on file. Statements are also viewable at manager.remarkablecloud.com.
Price changes
We will make reasonable efforts to notify customers ahead of any price changes. Price changes take effect at the start of your next billing cycle.
Chargebacks
Zero-tolerance chargeback policy. Filing a credit card dispute without first contacting RemarkableCloud will result in a $50.00 chargeback fee, immediate account suspension, and possible termination. We are committed to resolving billing issues promptly: please open a support ticket before disputing a charge.
6. Money-back guarantee
30-day money-back guarantee. If you are not satisfied with your server within the first 30 days, contact us and we will issue a full refund of the server and management fee, no questions asked.
To qualify, your cancellation request must be received at least 5 business days (excluding public holidays) before the 30-day window closes from the date of first activation.
The following are excluded from the money-back guarantee and are non-refundable under any circumstances:
- Domain name registrations, transfers, and renewals
- SSL certificates
- Software licenses (cPanel, DirectAdmin, Plesk, CloudLinux, and others)
- Add-on services and setup fees
- Advanced configuration or migration work performed by our team
- Accounts terminated for violations of these Terms or the AUP
- Accounts where illegal activity was conducted or intended
- Additional services added to an existing account
Refunds are issued to the original payment method. RemarkableCloud reserves the right to deduct payment processing fees. There are no refunds after 30 days, regardless of billing cycle length.
7. Cancellation
To cancel service, submit a cancellation request from your client area before the end of your current billing cycle. Cancellations received after the billing cycle cutoff may result in automatic renewal for the next cycle. RemarkableCloud processes cancellations on the date received; retroactive or future-dated cancellations are not possible.
You will receive email confirmation when your cancellation is processed. If you do not receive confirmation within 24 hours, contact us immediately.
If you pay via PayPal subscription, you must also cancel the PayPal subscription directly in your PayPal account to prevent future automatic charges. Any resulting overpayments are converted to non-refundable account credit.
Cancellation does not relieve you of any outstanding balance owed. RemarkableCloud reserves the right to cancel any account at any time, with or without notice.
8. Service level agreement
RemarkableCloud guarantees 100% network and infrastructure uptime, backed by a 500% SLA credit. For every hour of verified downtime caused by our infrastructure, we credit your account five (5) hours of equivalent service value, automatically, from minute one, with no minimum threshold and no ticket required.
This SLA applies to network availability and hypervisor-level infrastructure within RemarkableCloud’s control. It does not cover:
- Downtime caused by your own software, configuration changes, or actions
- Scheduled maintenance communicated in advance
- Force majeure events (natural disasters, backbone provider outages, fiber cuts outside our network)
- DNS or domain registrar issues not within our infrastructure
- Connectivity issues between your location and our data centers
SLA credits are applied to your account balance automatically and do not expire. Full details are available in our SLA Policy.
9. Backups
RemarkableCloud performs daily automated snapshots on all managed server accounts as part of our fully managed service. Remote offsite backups come with Dual Backups, an optional add-on for servers, and are included with shared, cloud and reseller hosting.
Important: While we perform daily backups as a standard part of our service, no guarantee of backup availability or completeness is expressed or implied. You are responsible for maintaining your own independent backups of any critical data. RemarkableCloud is not liable for data loss under any circumstances.
Restore requests from our backups are handled on a best-effort basis via support ticket. Restore availability depends on backup integrity and may not always be possible for every file or timestamp.
10. Customer software responsibility
You are solely responsible for all software, applications, scripts, and code you install or run on your server, including keeping everything updated, patched, and secured against known vulnerabilities. RemarkableCloud is not liable for security breaches, data loss, or service disruption arising from vulnerabilities in your CMS, plugins, custom applications, or any other software you deploy.
If your software is causing harm to RemarkableCloud infrastructure or negatively affecting other customers, we reserve the right to intervene, including suspending your service. We will make reasonable efforts to notify you before acting except in cases of active abuse or emergency.
11. Suspension and termination
RemarkableCloud reserves the right to suspend or terminate your account, with or without notice, for any of the following:
- Violation of these Terms or the Acceptable Use Policy
- Non-payment of outstanding balances
- Fraudulent, deceptive, or illegal activity
- Actions that harm our infrastructure, network integrity, or other customers
- Filing a chargeback or payment dispute
- Any conduct we determine, in our sole discretion, warrants such action
Accounts terminated for policy violations are not eligible for refunds. To request deletion of your account and associated data, submit a ticket to our support team. Account deletions are final and irreversible.
12. Copyright and DMCA
RemarkableCloud complies with the Digital Millennium Copyright Act (DMCA). If you believe content hosted on our network infringes your copyright, send a notice that meets DMCA requirements to abuse@remarkablecloud.com. DMCA guidelines are published by the U.S. Copyright Office.
We are not required to respond to notices that do not meet DMCA requirements. Submitting a false DMCA claim carries substantial legal penalties. Accounts found hosting infringing content may be terminated at our sole discretion, with no refund.
The use of RemarkableCloud services to store, transmit, or distribute child sexual abuse material (CSAM) is strictly prohibited and will be immediately reported to law enforcement.
13. Indemnification
You agree to defend, indemnify, and hold harmless RemarkableCloud and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: your use of the Services; any content you host, transmit, or store; or your violation of these Terms or any applicable law.
14. Disclaimer of warranties
The Services are provided on an “as-is” and “as-available” basis. RemarkableCloud makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. No oral or written statement by RemarkableCloud or its staff constitutes a warranty beyond what is expressly stated in these Terms.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REMARKABLECLOUD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING LOSS OF DATA, LOSS OF REVENUE, OR BUSINESS INTERRUPTION, EVEN IF REMARKABLECLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
REMARKABLECLOUD’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
16. Governing law
These Terms are governed by the laws of the State of Florida, USA, without reference to conflicts-of-laws principles. Any disputes will be resolved in courts located in Florida, and you consent to personal jurisdiction and venue there. If any provision of these Terms is found unenforceable, the remainder continues in full force. Nothing in these Terms creates a partnership, employment relationship, agency, or joint venture between RemarkableCloud and you.
17. Changes to these Terms
We may update these Terms at any time. We will notify you of material changes via email or a notice on our website. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.
18. Contact
Questions or concerns about these Terms:
- General & billing: support@remarkablecloud.com
- Abuse & legal: abuse@remarkablecloud.com
- Client portal: manager.remarkablecloud.com