Terms of Service

All users of UNO Datacenters, Inc. services and all customers, upon signing up for UNO Datacenters, Inc. services, agree to comply with UNO Datacenters, Inc.  Terms of Service (“TOS”). The spirit of the TOS is to ensure customers are using UNO Datacenters, Inc. services with due regard to the rights of other Internet users and in conformity with the requirements of the UNO Datacenters, Inc. network environment. The TOS are not exhaustive, and UNO Datacenters, Inc. reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to UNO Datacenters, Inc.’s website or notification of the modified TOS. Any complaints about a customer’s violation of the TOS should be sent to abuse@remarkablecloud.com. Please see our abuse terms for more details on the abuse policy. When you agree to the terms, you also agree to our Billing terms. Except when expressly agreed to the contrary in writing by an authorized representative of UNO Datacenters, Inc., this TOS supersedes any other agreement with UNO Datacenters, Inc., whether written, oral, by conduct, or otherwise.

Server Resources

Any website that uses a large amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level. UNO Datacenters, Inc. will be the sole arbiter of what is considered to be a high server usage level. Any web hosting account that adversely affects server performance or network integrity will be shut down without prior notice.

Any script that consumes large amounts of resources is not allowed, such as (but not limited to) bots, proxy scripts, rapid leech scripts, torrent-related scripts, chatting or chat room scripts, PTC (Paid-to-click) site scripts, file or image hosting scripts, mail-bombers or spam scripts, topsites scripts, auto-blog scripts, and plugins. Such scripts will be terminated immediately without prior notice, and account owners will not be eligible for a refund. We provide shared hosting; therefore, any script you run that will consume large amounts of resources affects other customers on your server negatively, so please use common sense when using a script. If you are unsure of any script, before running the script in your account, please contact UNO Datacenters, Inc. Sales or Support to ensure the script is allowed.

No account should consistently use more than 50% of its CPU limit for over 30 minutes. If you consistently use 50% or more CPU, you must upgrade to the next available hosting plan. Suppose you are using the maximum hosting plan and are still using 25% or more CPU consistently. In that case, you have most likely outgrown a shared hosting environment and should, therefore, obtain a VPS or dedicated server to better suit your needs.

Any account suspended or terminated due to a violation of our Terms of Service will not be eligible for a refund, even during our 30-day money-back guarantee period.

E-Currency Mining

Due to their resource-abusive nature, any and all types of e-currency mining are not allowed on our servers. This includes all service/server types. Clients found to be knowingly and willingly mining on our servers will be terminated immediately, and no refunds or credits will be given.

Spam/Bulk Mail

UNO Datacenters, Inc. has a “No Tolerance” policy on Spam and bulk mail. Sending unsolicited, bulk, and/or commercial messages over the Internet or by text messaging (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to UNO Datacenters, Inc. customers. UNO Datacenters, Inc. also does not allow CAN-SPAM-compliant bulk email or consider emails not Spam, just because you include an Opt-Out notice. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, sending unsolicited text messages, engaging in spamming using the service of another ISP or IPP, and referencing in the spam a website hosted on a UNO Datacenters, Inc. server, and selling or distributing software (on a website residing on a UNO Datacenters, Inc. server) that facilitates spamming. If a UNO Datacenters, Inc. server IP has become blacklisted due to spamming by a user’s domain name hosted on our servers, the violator will face immediate termination, and no refunds will be given. UNO Datacenters, Inc. reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

Any client who is spamming may face a spam cleanup fee from $50 – $500, depending on the circumstance and level of cleanup involved. Any account suspended or terminated due to spamming will not be eligible for a refund.

Denial of Service Attacks

“Stress testing” or purposely receiving DDoS/DoS attacks is not tolerated on our servers.

This also includes sending a DDoS/DoS or taking part in a DDoS/DoS from any UNO Datacenters, Inc. account, be it shared/reseller/VPS or dedicated server. Any account found actively and knowingly sending abusive traffic will be immediately suspended and possibly terminated with no refunds given.

Offering/promoting/selling DDoS for hire services or booters is unacceptable and will cause immediate suspension/termination.

Prohibited Material

The following material is not allowed on our shared and reseller hosting servers:

• IRC related items
• Proxy scripts
• VPN scripts
• Nulled or pirated software
• Image or file hosting
• Rapid Leech scripts
• Public file-sharing applications (including cloud apps such as ownCloud, NextCloud)
• PTC sites
• Spam or bulk mail scripts
• Hacking sites
• DDoS for hire services or booters
• Sites that promote illegal activity
• Sites or forums that link to and/or distribute illegal content or copyrighted material
• Sites that host or link to copyrighted material without proper consent
• E-Currency miners
• Chatroom scripts
• Auto-blog scripts or plugins
• Social media (Facebook, Instagram, etc.) auto-post or auto-like scripts
• Escort services or services that promote prostitution
• Gambling/betting websites of any kind
• Free hosting

Inodes

Inodes are the amount of all the files located on your account. For example, an email stored in your account will be one inode, and an email that contains two attachments will be three inodes. Any image, file, video, HTML file, folder, and script file are each considered inodes.

We do not impose an inode limit but instead offer a “fair usage” policy. If we find the account is using an abusive amount of inodes which is disrupting other clients, we will have no choice but to intervene, which may result in account suspension.

Unmetered Bandwidth

Bandwidth usage in our shared hosting environments is considered unmetered. We do not impose a bandwidth limit but offer a “fair usage” policy. If we find the account is using an abusive amount of bandwidth, we will have no choice but to intervene, which may result in account suspension. Accounts willingly and knowingly using an abusive amount of bandwidth will face immediate suspension and/or termination and will not qualify for a refund.

Disk Space Usage

Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes using cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted.

Reselling Non-Reseller Plans

Your UNO Datacenters, Inc. shared hosting account may not be resold, and you may not resell any shared hosting services provided by UNO Datacenters, Inc. This includes, but is not limited to, email accounts, add-on domains, and FTP accounts. Violators will face immediate termination, and no refunds will be given.

If you would like to resell hosting space, please see our reseller hosting plans.

Reseller Plan Policy

Non-Exempt All reseller accounts must abide by the same policies in our Terms of Service as any other account and are in no way exempt.

Free Hosting/Free Email

Resellers are not permitted to offer free hosting plans, free trial offerings, or free email accounts with our reseller hosting plans.

Free WHMCS License Clients with active/current Reseller plans in good standing are eligible for a free WHMCS Starter license. Limit 1 WHMCS license per qualifying UNO Datacenters, Inc. service. Clients agree to maintain an active UNO Datacenters, Inc. Reseller WHMCS license. If the client fails to maintain an active Reseller plan, the WHMCS license will be subject to immediate cancellation without prior notice.

WHMCS licenses provided by UNO Datacenters, Inc. must be used on UNO Datacenters, Inc. servers only and are not to be used on remote servers. WHMCS licenses provided by UNO Datacenters, Inc. found active on remote servers will be subject to immediate cancellation.

All issued WHMCS licenses must be actively used and bound to a valid domain name. Licenses found unused and/or not bound to a domain will be canceled/terminated at our discretion.

Opting out of our free WHMCS license offer does not qualify you for any discount toward your reseller hosting plan.

Abusive Clients of Resellers

UNO Datacenters, Inc. reserves the right to suspend or terminate any reseller client account(s) we find to be abusive, illegal, etc., as per our regular Terms of Service abuse policy without prior notification based on the severity of the abuse.

Suspended Account Storage

Resellers are not permitted to have any account in a suspended state for more than 90 days. Since this falls under our backup storage policy and the storage of backups not being permitted in your account, any reseller cPanel sub-account found to be suspended for more than 90 days will be terminated by this policy. If you need the account and it will be in a suspended state for more than 90 days, we suggest making a full backup of the account and storing the backup file remotely.

Dedicated IP Address Policy

Dedicated IP addresses purchased from UNO Datacenters, Inc. are non-transferable and cannot be transferred to a new host. The assigning of dedicated IP addresses is subject to ARIN’s new policies, which require justification for the need of the IP address. An example of proper justification includes, but is not limited to SSL certificates, reseller accounts, and dedicated servers. UNO Datacenters, Inc. will deny requests for dedicated IP addresses without proper justification.

Uptime Guarantee

UNO Datacenters, Inc. guarantees that your website will be up and running at least 99.999% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server, and service uptime. It does not cover areas where UNO Datacenters, Inc. has no direct influence, such as backbone provider failures, fiber-optic mainline cuts, DNS or Domain Registrar issues with the subscriber’s domain name, connection issues between the client’s location and UNO Datacenters, Inc. data center. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars, or any other natural or unnatural events that UNO Datacenters, Inc. cannot directly influence.

To request a service credit due to an uptime concern, please submit a request for this guarantee via Billing Department Ticket

If requesting a “service credit,” we ask that the client briefly explain the reasons for doing so. Include any documentation supporting your request.

Server Location

Data center locations are subject to availability, and choosing a specific location during your order does not guarantee that location. UNO Datacenters, Inc. reserves the right to substitute the chosen server location as necessary and/or move accounts to other server locations as needed.

Daily Backups

UNO Datacenters, Inc. performs daily full account backups on each and every account we host. Daily backups include the backup of all account data, email accounts, and MySQL databases. Reseller accounts and their client accounts are included in the accounts we backup as part of our disaster recovery plan, however, resellers are encouraged to backup their own accounts as an additional safeguard. No guarantee of the backups we perform is expressed or implied.

Ownership of Website

The legal owner of customers’ websites and accounts with UNO Datacenters, Inc. will be the individual or organization whose name is listed in UNO Datacenters, Inc. database as the owner. Customers will fully cooperate with and abide by any and all of UNO Datacenters, Inc. security measures and procedures in case of any dispute over ownership of customers’ websites and accounts with UNO Datacenters, Inc.

Customer Software Responsibility Clause

Customers are solely responsible for any software that they upload or install on our servers. This includes ensuring that all software is regularly updated and maintained to meet the latest security standards. Customers must take reasonable measures to keep their installed software safe and secure, protecting it from vulnerabilities, malware, and unauthorized access. We are not liable for any issues, security breaches, or losses resulting from customers’ failure to maintain, update, or safeguard their software.

Illegal Use

UNO Datacenters, Inc. servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat or violates export control laws. Additionally, in purchasing UNO Datacenters, Inc. services, all UNO Datacenters, Inc. customers certify that they and/or the organization they represent in procuring services from UNO Datacenters, Inc. are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a ‘suspected terrorist’ as defined in Executive Order 13224, and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates to that. UNO Datacenters, Inc. reserves the right to immediately terminate any account containing, providing access to, or linking to illegal material. Clients terminated for violating our copyright policy, or Terms of Service will not be eligible for refunds or backups of their data.

Copyright Violations

The Digital Millennium Copyright Act (“DMCA”) sets forth the law regarding using copyrighted materials on the Internet. All UNO Datacenters, Inc. customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a UNO Datacenters, Inc. customer (per the DMCA) to UNO Datacenters, Inc. must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at UNO Datacenters, Inc. sole discretion.

DMCA Copyright Infringement Notification Requirements: Send the notification via email to: abuse@remarkablecloud.com

Or submit a ticket to our Abuse department here.

The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the website of the U.S. Copyright Office at https://www.copyright.gov/title17/92chap5.html.

UNO Datacenters, Inc. is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that UNO Datacenters, Inc. will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.

In the event that UNO Datacenters, Inc. must remove or disable access to, the material on your website that is alleged to infringe another’s copyright under the DMCA, you acknowledge and agree that UNO Datacenters, Inc. may do so by disabling access to your entire website or terminating your account.

Child Pornography

The use of UNO Datacenters, Inc. services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. UNO Datacenters, Inc. is required by law and will notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.

Indemnification

UNO Datacenters, Inc. customers agree to protect, defend, hold harmless and indemnify UNO Datacenters, Inc., any third-party entity related to UNO Datacenters, Inc. (including, without limitation, third-party vendors). UNO Datacenters, Inc. executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any legal fees and expenses, arising out of or resulting from the customer’s use of UNO Datacenters, Inc. services.

Disclaimer

The UNO Datacenters, Inc. service is provided on an as-is, as-available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. UNO Datacenters, Inc. expressly disclaims any representation or warranty that the UNO Datacenters, Inc. service will be error-free, secure, or uninterrupted. No oral advice or written information given by UNO Datacenters, Inc., its employees, licensors, or the like, will create a warranty, nor may you rely on any such information or advice. UNO Datacenters, Inc. and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL UNO Datacenters, Inc. (INCLUDING, WITHOUT LIMITATION, UNO Datacenters, Inc.’ EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING UNO Datacenters, Inc.’ SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR UNO Datacenters, Inc. SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY UNO Datacenters, Inc. SERVICES EVEN IF UNO Datacenters, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNO Datacenters, Inc.’ TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOS OR UNO Datacenters, Inc.’ SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY UNO Datacenters, Inc. OR UNO Datacenters, Inc.’ REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.

Modifications

UNO Datacenters, Inc. may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with UNO Datacenters, Inc. services. Certain changes to UNO Datacenters, Inc. services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and UNO Datacenters, Inc. is not liable, for any such personalized applications and content, except as expressly agreed to by UNO Datacenters, Inc.

Account/Data Deletion Requests

UNO Datacenters, Inc. will honor any/all requests for account/data deletion. To request us to delete your UNO Datacenters, Inc. client account and/or data, please submit a ticket to our Support department. Account deletions are final and cannot be reversed, so please be sure of your deletion request.

Backup of Data

Except where UNO Datacenters, Inc. has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and UNO Datacenters, Inc. is in NO way responsible for the management and backup of all customer data and all updates, upgrades, and patches to any software that customers use in connection with UNO Datacenters, Inc. services. UNO Datacenters, Inc. servers are also NOT to be used as a backup storage and are only for hosting files directly related to your website.

Governing Law and Severability

The TOS, and any other agreement for UNO Datacenters, Inc. services, will be governed by and construed in accordance with the laws of the State of Florida, USA without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and UNO Datacenters, Inc. will take place in Florida, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOS or other UNO Datacenters, Inc. agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOS or the agreement will continue in full force and effect.

Independent Contractors

Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership, or joint venture between UNO Datacenters, Inc. and its customers. Each of UNO Datacenters, Inc. and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.

Construction and Interpretation

Wherever in this TOS the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOS into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOS. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOS.

Complete Agreement and Exclusivity

The TOS, and/or any other specific agreement for UNO Datacenters, Inc. services, constitutes the complete understanding and agreement between UNO Datacenters, Inc. and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of UNO Datacenters, Inc., the TOS supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOS, and/or any other specific agreement for UNO Datacenters, Inc. services is between UNO Datacenters, Inc. and its customers only and will not confer any rights in any third party except as otherwise expressly provided by UNO Datacenters, Inc.

Refusal of Service

We reserve the right to refuse, cancel or suspend service at our sole discretion. All sub-networks, and distributive hosting sites of UNO Datacenters, Inc. must adhere to the above policies.

Third-Party Providers

You agree that certain services may be provided by third-party providers of UNO Datacenters, Inc. and that your use of such services may be subject to further agreements, policies, terms, and conditions in addition to those contained or referenced in this Agreement.

Abuse Towards Staff

UNO Datacenters, Inc. will not tolerate clients that are abusive towards our staff. This includes but is not limited to: Using abusive language or threatening a staff member. UNO Datacenters, Inc. reserves the right to decide what is considered abusive and immediately suspend or, in severe cases, terminate clients that commit the abuse.

Billing Policy

The following Terms of Service constitute UNO Datacenters, Inc. Billing Policy and apply to ALL UNO Datacenters, Inc. customers:

Payments All charges are shown in US Dollars. Payments are to be made in US dollars. UNO Datacenters, Inc. accepts the following types of payment:

• Credit/Debit Card (VISA, MasterCard, Discover, and American Express)
• PayPal

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. Accounts with a recurring payment method such as a PayPal subscription will continue until such time that you cancel your account in accordance with UNO Datacenters, Inc. Billing Policy in the TOS. You are directly responsible for keeping your recurring payment information up-to-date (including, but not limited to card number, expiration date, billing address, or card status).

Customers agree to make payment of their balance due within five (5) days of the Account Statement Date.

All VPS/dedicated hosting accounts are due on the date due. If not paid on the due date, the server will be deactivated and scheduled to be formatted and redeployed.

Grace Period

Accounts that are seven (7) days past due will be automatically suspended. Accounts reaching fifteen (15) days past due are automatically terminated. When an account is terminated for non-payment, all files and databases related to the account are deleted and are not retrievable. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Late Fee

Accounts that are five (5) days past due will be automatically assessed a late fee of 5% of the total invoice amount.

Account Credit

Your credit balance can only be used for UNO Datacenters, Inc. products and services. Any future invoices will be automatically deducted from your available account balance upon invoice generation. Account credit is non-refundable and cannot be withdrawn at any time.

Upgrading/Downgrading

Accounts/plans can be upgraded/downgraded at any time from our client area to any qualifying plan. Promotional codes do not support downgrades, so if a promotional code is active on the account it will be lost when performing any downgrade. Once removed, the promotional code cannot be re-added, so please be sure of your decision to downgrade your account/plan.

We do not offer prorated refunds, so you will not qualify for any credit or refund if choosing to downgrade, so please be sure on your decision to downgrade.

Overpayments

Any overpayments made to your account will be automatically added to your accounts credit balance and are considered non-refundable.

Account Renewals

In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

UNO Datacenters, Inc. does not mail paper invoices or statements. All statements are sent via email as an invoice due notice. The client is responsible for ensuring a valid, working contact email address at all times to receive such notifications. Statements can also be viewed and printed through our client area: https://manager.remarkablecloud.com

Cancellations

Please refer to the following knowledgebase article for instructions on properly canceling your account: https://remarkablecloud.com/docs/

Like any service, UNO Datacenters, Inc. hosting plans automatically renew until a plan is canceled. In order to cancel service, you must submit a cancellation request for the service from our client area. Please be aware that there are no prorated refunds after the first 30 days of service.

Cancellation requests must be received by UNO Datacenters, Inc. prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in the automatic renewal of your hosting plan. Cancellations become effective on the day processed by UNO Datacenters, Inc. UNO Datacenters, Inc. is unable to cancel your account effective for a future date. UNO Datacenters, Inc. will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact UNO Datacenters, Inc. as soon as possible.

Any active PayPal subscriptions must be canceled by logging into your PayPal account upon canceling your UNO Datacenters, Inc. account to avoid being automatically billed by PayPal for future payments. If you fail to do so, any overpayments will be added to your accounts credit balance and are non-refundable.

UNO Datacenters, Inc. does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to UNO Datacenters, Inc. services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. UNO Datacenters, Inc. reserves the right to cancel any account, at any time, without notice, for any reason UNO Datacenters, Inc. considers appropriate.

30 Day Money Back Guarantee

Each of UNO Datacenters, Inc. shared/reseller hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund.

Our 30 Day Money Back Guarantee applies to new clients only. Existing clients adding additional services do not qualify for our 30 Day Money Back Guarantee.

The following services and conditions do not qualify and/or can render the 30 Day Money Back Guarantee void: (a) Server Management Services, Domain name registration/transfers/renewals, SSL certificates, software licenses, any addon services, and setup is not included in the 30 day money back guarantee. (b) If administration time was used during your account such as server configuration (that is more advanced that regular troubleshooting) this guarantee is void. (c) Illegal activity was conducted or intended on our servers will also void this agreement. (d) This request must be sent in 5 business days (excluding holidays) before the first 30 days to be processed, and eligible. (e) If you ordered multiple hosting packages this guarantee will only apply to one hosting package, the first one you cancel.

Refund Policy Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days regardless of the billing cycle used and no prorated refunds for any unused time will be given. UNO Datacenters, Inc. has full power in judgment of providing refunds for our promotional offers.

We also reserve the right to subtract any payment processing fees when issuing refunds.

There are no refunds given at any point for the following services:

• Dedicated Server plans
• Software Licenses
• Server Management Services
• SSL certificates
• Any addon services
• Domain Registration/Transfer/Renewal

Credit Card Disputes/Chargebacks

UNO Datacenters, Inc. has a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension, and account termination at UNO Datacenters, Inc.’ discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

While we will do our best to notify all clients in advance of any policy and/or price changes, UNO Datacenters, Inc. policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.