1. Overview
This Privacy Policy describes how RemarkableCloud collects, uses, and protects personal information from customers and visitors to our website. We are committed to handling your data responsibly and in compliance with applicable privacy laws.
By using RemarkableCloud’s services or visiting our website, you acknowledge and agree to the practices described in this Privacy Policy.
2. Who we are
RemarkableCloud.com is a brand and website operated by Things & Stuff LLC, a Delaware limited liability company based in the United States. In this Privacy Policy, “RemarkableCloud,” “we,” “us,” and “our” refer to Things & Stuff LLC and its RemarkableCloud brand.
When we provide managed VPS hosting services to a customer, and that customer’s end users interact with a site hosted on our infrastructure, RemarkableCloud acts as a data processor on behalf of the customer. In such cases, the customer is the data controller and is responsible for their own privacy policy and compliance obligations toward their users.
3. Information we collect
Information you provide directly
- Account information: name, company name, email address, phone number, billing address
- Payment information: handled entirely by Stripe or PayPal; RemarkableCloud never stores full card numbers or sensitive payment credentials
- Support communications: records of tickets, live chat sessions, and email correspondence
- Survey responses: if you participate in optional customer satisfaction surveys
Information collected automatically
- Log data: IP address, browser type, operating system, referring URLs, pages visited, timestamps, and clickstream data, collected when you visit our website or use our control panel
- Cookie data: session identifiers, preferences, and behavioral data from our own cookies and third-party analytics tools (see Section 6)
- Server logs: technical logs generated by your server’s activity within our infrastructure, used for security, billing, and abuse detection
Information from third parties
We may receive information about you from payment processors, fraud prevention services, and analytics providers, which we use to maintain the integrity and security of our services.
4. How we use your information
We use personal information we collect for the following purposes:
- Providing the Services: provisioning and managing your server, processing payments, and delivering support
- Account management: sending invoices, renewal notices, password resets, and service updates
- Security and fraud prevention: monitoring for abuse, detecting security threats, and enforcing our Terms of Service and AUP
- Service improvement: analyzing usage patterns, troubleshooting performance issues, and improving our infrastructure
- Marketing: sending promotional offers, product announcements, and newsletters, only with your consent or where permitted by law. You may opt out at any time
- Legal compliance: responding to lawful government requests, enforcing our agreements, and meeting regulatory obligations
- Affiliate program management: tracking referrals and processing affiliate commissions
5. How we share your information
RemarkableCloud does not sell your personal information. We may share it only in the following circumstances:
Service providers
We share data with third-party vendors who help us deliver our services, including payment processors (Stripe, PayPal), email delivery providers, live chat software (tawk.to), analytics providers (Google Analytics), and fraud prevention services. These vendors are contractually bound to protect your data and may only use it to provide services on our behalf.
Payment processors
Payments are processed by Stripe and PayPal. When you make a purchase, your payment data is transmitted directly to and governed by the relevant processor’s privacy policy. RemarkableCloud does not access or store your full payment credentials. Review: Stripe Privacy Policy | PayPal Privacy Policy.
Legal requirements
We may disclose personal information when required to do so by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, safety, or property of RemarkableCloud, our customers, or the public.
Business transfers
If RemarkableCloud is acquired, merges with another company, or transfers its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
With your consent
We may share information in any other way you explicitly authorize at the time of collection.
6. Cookies and tracking
RemarkableCloud’s website and client portal use cookies and similar technologies. Here is what we use and why:
Essential cookies
Required for the website and client portal to function, including session management, login authentication, and affiliate tracking. These cannot be disabled without impairing site functionality.
Analytics
On our website we use Matomo, hosted on our own server at stats.remarkablecloud.com and configured without cookies, to count visits and see which pages are read. In the client portal we use Google Analytics to understand how customers use it (pages visited, session duration, traffic sources). These tools collect anonymous, aggregated data. You can opt out of Google Analytics tracking via the Google Analytics Opt-Out Browser Add-on.
Live chat
In the client portal we use tawk.to to provide real-time sales and technical support. tawk.to stores chat transcripts to facilitate follow-up. Review tawk.to’s privacy policy at tawk.to/privacy-policy.
Managing cookies
You can configure your browser to block or delete cookies. Note that disabling essential cookies will impair your ability to use the client portal and certain website features.
7. SMS communications
If you provide a phone number, we may use it to send service-related notifications, such as payment reminders, order confirmations, and critical service alerts. We will not sell your phone number or share it with third parties for marketing purposes. To opt out of SMS messages at any time, reply STOP to any message we send, or contact us at support@remarkablecloud.com.
8. Data retention
We retain personal information for as long as your account is active and for a commercially reasonable period afterward for backup, archival, legal compliance, and enforcement purposes. Following account termination:
- Account data is retained for up to 90 days before deletion, unless a longer retention period is required by law
- Server data and backups are deleted within 15 days of account termination
- Billing records are retained for the period required by applicable tax and financial regulations
- Support ticket history may be retained for up to 3 years for quality assurance and legal purposes
To request earlier deletion of your data, submit a request to privacy@remarkablecloud.com.
9. Security
RemarkableCloud implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted transmission (TLS/SSL), access controls, server-side firewalls, and internal data handling policies.
Important: No method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account password confidential and for notifying us immediately of any suspected unauthorized access.
10. Your choices
- Marketing emails: you can opt out at any time using the unsubscribe link in any marketing email, or by emailing privacy@remarkablecloud.com. Transactional emails (invoices, service alerts, security notices) cannot be opted out of while your account is active
- Cookies: manage cookie preferences through your browser settings or the cookie banner on our website
- Behavioral advertising: opt out at aboutads.info/choices
- Do Not Track: RemarkableCloud’s website does not currently respond to browser Do Not Track signals, consistent with common industry practice. You may use browser privacy extensions or opt out of individual tracking tools as described in Section 6
- Account data: you can update your personal information at any time from your client area at manager.remarkablecloud.com
11. Accessing and correcting your data
You may review and update your personal information at any time by logging into your client area. To request access to, correction of, or deletion of any personal information we hold about you, contact us at privacy@remarkablecloud.com.
We will respond to valid requests within 30 days. We may need to verify your identity before processing your request. Note that deleting your personal information typically requires deleting your account entirely, and may limit our ability to provide the Services to you.
12. EEA and GDPR rights
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal information under the General Data Protection Regulation (GDPR):
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your data (“right to be forgotten”) where applicable
- Portability: request transfer of your data to you or a third party in a machine-readable format
- Restriction: request that we restrict processing of your data in certain circumstances
- Objection: object to processing based on our legitimate interests
- Automated decisions: request human review of any automated decision that significantly affects you
To exercise any of these rights, contact us at privacy@remarkablecloud.com. You also have the right to lodge a complaint with your local data protection authority.
Our legal bases for processing personal data include: performance of a contract (providing the Services), compliance with legal obligations, our legitimate interests in operating and improving our business, and your consent where applicable.
13. Children
RemarkableCloud’s services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately at privacy@remarkablecloud.com and we will delete it promptly.
14. International data transfers
RemarkableCloud is based in the United States. If you access our services from outside the US, your information may be transferred to and processed on servers located in the United States. By using our services, you acknowledge that your data may be subject to US laws and regulations, which may differ from those in your country of residence.
For EEA users, where we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in compliance with GDPR requirements.
15. Third-party links and services
Our website and control panel may contain links to third-party websites or may allow you to install third-party software on your server. These third-party services are governed by their own privacy policies, and RemarkableCloud is not responsible for their data practices. We encourage you to review the privacy policy of any third-party service you use.
16. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to the address on your account, or via a notice on our website. The date of the most recent revision is shown at the top of this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
17. Contact
For privacy-related questions, data requests, or to exercise your rights:
- Email: privacy@remarkablecloud.com
- Support portal: manager.remarkablecloud.com
- Mailing address: Things & Stuff LLC · 390 NE 191st St, STE 31817, Miami, FL 33179, USA