Legal
The fine print, in plain language where the law allows it.
Four documents govern every RemarkableCloud service. Here is what each one covers, who you are agreeing with, and how to reach us about them.
Spanish versions are courtesy translations; if they differ, the English version prevails.
Who you are agreeing with
- Company
- Things & Stuff LLC
- Doing business as
- RemarkableCloud
- Organized as
- Delaware limited liability company
- Mailing address
- 390 NE 191st St, STE 31817, Miami, FL 33179, USA
- Governing law
- State of Florida, USA
- Privacy
- privacy@remarkablecloud.com
- Abuse and DMCA
- abuse@remarkablecloud.com
The documents
Four documents, what each one says.
The key points come from the documents themselves; the full text is one click away.
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Terms of Service
The agreement for every serviceWhat we provide, how billing, cancellation and refunds work, and the rules both sides follow.
- 30-day money-back guarantee on the server
- Cancel from your client area before the cycle ends
- Governed by Florida law
Updated Oct 29, 2026 · 11 min read Read -
Acceptable Use Policy
What may run on our serversThe activities that put the network or other customers at risk, and what happens when they appear.
- No spam, and no crypto mining without written approval
- No DDoS, and no probing our network without consent
- How to report a violation
Updated Oct 29, 2026 · 7 min read Read -
Privacy Policy
What we collect and whyThe data we hold about customers and visitors, who processes it, and how long we keep it.
- We do not sell your personal information
- Card data stays with Stripe or PayPal
- Server data deleted within 15 days of termination
Updated Oct 29, 2026 · 8 min read Read -
Service Level Agreement
The 500% SLA, in contract termsWhat the uptime guarantee covers, how credits are calculated and how they reach your account.
- 100% network and infrastructure uptime
- 1 hour down = 5 hours credited, from minute one
- Credits applied automatically, and they never expire
Updated Oct 29, 2026 · 6 min read Read
Contacts
The right desk for each request.
Legal and privacy requests never wait in a sales queue.
-
Privacy requests
Access, correction or deletion of your personal data.
privacy@remarkablecloud.com -
Abuse, spam and DMCA
Reports go to our security and compliance team.
abuse@remarkablecloud.com -
Notices by mail
Things & Stuff LLC, 390 NE 191st St, STE 31817, Miami, FL 33179, USA.
-
Billing and accounts
Refunds, cancellations and invoices, through a ticket.
Open a ticket →
Español. Every document has a Spanish courtesy translation; if the two differ, the English version prevails. Ver en español.
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