Email Limits

Ensuring a Spam-Free and Efficient Email Experience

Introduction

In the digital age, email remains a crucial communication tool. At RemarkableCloud, we are dedicated to providing a secure, efficient, and reliable email service. This article outlines our email policy, designed to ensure a spam-free environment and an optimal email experience for all our customers.

Zero Tolerance for Spam

RemarkableCloud has a zero-tolerance policy against spam. We take this issue very seriously and have implemented strict measures to prevent it.

Consequences for Spamming

  • Immediate Account Termination: Customers found to be sending spam will have their accounts terminated immediately.
  • No Refunds: Terminated accounts will not be eligible for refunds.
  • Fines and Fees: Customers will also be liable for fines and IP cleaning fees.

Advanced SMTP Outbound Delivery with MailChannels

To ensure the best email experience, RemarkableCloud uses MailChannels for SMTP outbound delivery. This technology optimizes the delivery of your emails, giving them the best chance to land in the recipient’s inbox rather than the spam folder.

Email Limits for Optimal Performance

To maintain the quality of our email service, we have set certain limits on outbound external emails.

Outbound External Email Limits

  • Max Recipients Per Hour: Each email address can send up to 300 recipients per hour.
  • Scope of Limit: This limit applies to all domains hosted on our network.

Internal Emails

  • Unlimited and Free: Internal emails, i.e., emails sent within the RemarkableCloud network, are unlimited and free of charge.

Special Provisions for Cloud and Dedicated Servers

  • 25,000 Free Outbound Emails Per Month: These servers come with 25,000 free outbound emails per month.
  • Extendable Quota: Customers can extend their outbound email quota for a fee.

Additional Email Pricing

For End Customers

  • Custom Quotation: Customers who need to send to more than 300 recipients per hour should contact Sales for a custom quote based on their needs.

For Cloud and Dedicated Servers

  • MailChannels 25K: Free
  • MailChannels 50K: $40.00
  • MailChannels 100K: $65.00
  • MailChannels 200K: $125.00
  • MailChannels 300K: $170.00
  • MailChannels 400K: $215.00
  • MailChannels 500K: $250.00

Over Quota Charges

  • Rate for Excess Emails: Outbound emails that exceed the quota will be charged $1 per 1,000 emails.

How to Monitor Your Outbound Email 

cPanel/WHM

cPanel and WHM offer an integrated tool for monitoring outbound emails. By default, the system retains only ten days of email records. This guide will show you how to view these records and extend the retention period.

Step-by-Step Guide to View Sent Emails
  1. Log in to WHM (Web Host Manager): Access your WHM account.
  2. Navigate to the Email Section: Go to the Email tab.
  3. View Sent Summary: Click on View Sent Summary to see a summary of emails sent from your server.
Steps to Increase Data Retention Period

To extend the data retention period, follow these steps:

  1. Access Server Configuration: Navigate to Server Configuration.
  2. Tweak Settings: Click on Tweak Settings.
  3. Navigate to Stats and Logs Tab: Select the Stats and Logs tab.
  4. Update Retention Period: Locate the setting labeled The interval in days, to retain Exim stats in the database. Change its value to your desired retention period. We recommend setting it to 30 days for a more comprehensive view.
  5. Save Changes: Click on Save to apply the changes.
Important Note

After extending the data retention period, be aware that this will slightly increase the storage space used by cPanel statistics.

Conclusion

RemarkableCloud is committed to providing a high-quality, secure, and reliable email service. Our zero-tolerance policy against spam and advanced SMTP outbound delivery technology with MailChannels ensures that our customers enjoy an optimal email experience. By adhering to these policies and pricing structures, we aim to create a trustworthy and efficient environment for all our users.

Feel free to contact our support team for any questions or clarifications regarding our email policy. Thank you for choosing RemarkableCloud for your email needs.

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Updated on November 27, 2023

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