Client Area: Overview & Getting Started

Your RemarkableCloud client area is the central hub for managing your account: view and pay invoices, see your active services, open and track support tickets, and manage your billing details. This guide walks through the key sections and the most common tasks.

Logging in

Your client area is at:

https://manager.remarkablecloud.com

Use the email address and password you set when you signed up. If you’ve forgotten your password, click Forgot Password on the login page and a reset link will be sent to your email.

Enable two-factor authentication: Protect your account by enabling 2FA after logging in. Go to Hello [your name] → Security Settings → Two-Factor Authentication and follow the setup steps. We strongly recommend this: your client area has access to your servers and billing.

Dashboard

After logging in you land on the client area dashboard showing:

• Active services: your Cloud Cubes and any add-ons
• Recent invoices: outstanding and recently paid
• Open support tickets: any tickets waiting for a response
• Account notices: important announcements from RemarkableCloud

Viewing and paying invoices

1. Go to Billing → Invoices.
2. You’ll see all invoices with their status: Paid, Unpaid, or Overdue.
3. Click any invoice to view the full breakdown: services, amounts, and due date.
4. To pay an unpaid invoice, click Pay Now and choose your payment method.

Automatic payments: If you’ve saved a payment method, invoices are charged automatically on their due date. You’ll receive an email receipt after each successful payment. To update your saved payment method, go to Billing → Payment Methods.

Managing your services

1. Go to Services → My Services.
2. You’ll see all your active Cloud Cubes and add-ons with their status, renewal date, and price.
3. Click any service to open its detail page: here you’ll find your server’s IP address, login credentials, control panel access links, and management options.

Service detail page

From a service detail page you can:

Action	Where
View server IP and credentials	At the top of the page
Access your control panel (cPanel, DirectAdmin, etc.)	Quick Links section
Access RemarkablePanel	Quick Links → RemarkablePanel
Access Tenantos (server management)	Quick Links → Server Management
Request a cancellation	Actions → Request Cancellation
Upgrade your plan	Actions → Upgrade/Downgrade
View service usage	Usage tab

Opening a support ticket

1. Go to Support → Open New Ticket.
2. Select the department: choose Technical Support for server issues, Billing for invoice or payment questions, or Sales for pre-sale questions.
3. Select the related service from the dropdown if the ticket is about a specific server.
4. Write a clear subject line and describe the issue in detail. Include any error messages, URLs, and steps to reproduce.
5. Click Submit.

Faster support: The more detail you include, the faster we can help. Include: your server IP, the control panel or software involved, what you expected to happen, and what actually happened. Screenshots or log snippets are always helpful.

Tracking your tickets

Go to Support → My Support Tickets to see all open and closed tickets. Click any ticket to view the conversation, add a reply, or mark it resolved.

Updating billing and account details

Change your password

Go to Hello [your name] → Edit Account Details → scroll to the Change Password section → enter your current password and the new one → click Save Changes.

Update payment method

Go to Billing → Payment Methods → click Add New Payment Method or select an existing one to update.

Update contact information

Go to Hello [your name] → Edit Account Details → update your name, email, phone, and address → click Save Changes.

Keep your email address current: Your email address is used for invoice receipts, service renewal reminders, and support ticket notifications. If it’s out of date you may miss important alerts.

Ordering a new server

1. Go to Services → Order New Services or click Start for $2 → from any page.
2. Browse the Cloud Cube plans and select the one that fits your needs.
3. Choose your operating system and control panel.
4. Review the order summary and click Checkout.
5. Complete payment. Your server is provisioned automatically: credentials arrive by email within a few minutes.

Requesting a cancellation

If you need to cancel a service:

1. Go to Services → My Services → open the service
2. Click Actions → Request Cancellation
3. Select the cancellation type: Immediate or End of Billing Period
4. Add a reason (optional but appreciated)
5. Submit the request

Free migration out: If you’re leaving because of a technical issue, contact support first: we may be able to resolve it. If you’re migrating to another provider, RemarkableCloud offers free outgoing migrations to help make the move smooth.

Next steps

• Managing your server: start, stop, snapshots, console
• Upgrade or resize your plan