Client Area — Overview & Getting Started
Your RemarkableCloud client area is the central hub for managing your account — view and pay invoices, see your active services, open and track support tickets, and manage your billing details. This guide walks through the key sections and the most common tasks.
Logging in
Your client area is at:
https://manager.remarkablecloud.comUse the email address and password you set when you signed up. If you've forgotten your password, click Forgot Password on the login page and a reset link will be sent to your email.
Dashboard
After logging in you land on the client area dashboard showing:
- Active services — your Cloud Cubes and any add-ons
- Recent invoices — outstanding and recently paid
- Open support tickets — any tickets waiting for a response
- Account notices — important announcements from RemarkableCloud
Viewing and paying invoices
- Go to Billing → Invoices.
- You'll see all invoices with their status — Paid, Unpaid, or Overdue.
- Click any invoice to view the full breakdown — services, amounts, and due date.
- To pay an unpaid invoice, click Pay Now and choose your payment method.
Managing your services
- Go to Services → My Services.
- You'll see all your active Cloud Cubes and add-ons with their status, renewal date, and price.
- Click any service to open its detail page — here you'll find your server's IP address, login credentials, control panel access links, and management options.
Service detail page
From a service detail page you can:
| Action | Where |
|---|---|
| View server IP and credentials | At the top of the page |
| Access your control panel (cPanel, DirectAdmin, etc.) | Quick Links section |
| Access RemarkablePanel | Quick Links → RemarkablePanel |
| Access Tenantos (server management) | Quick Links → Server Management |
| Request a cancellation | Actions → Request Cancellation |
| Upgrade your plan | Actions → Upgrade/Downgrade |
| View service usage | Usage tab |
Opening a support ticket
- Go to Support → Open New Ticket.
- Select the department — choose Technical Support for server issues, Billing for invoice or payment questions, or Sales for pre-sale questions.
- Select the related service from the dropdown if the ticket is about a specific server.
- Write a clear subject line and describe the issue in detail. Include any error messages, URLs, and steps to reproduce.
- Click Submit.
Tracking your tickets
Go to Support → My Support Tickets to see all open and closed tickets. Click any ticket to view the conversation, add a reply, or mark it resolved.
Updating billing and account details
Change your password
Go to Hello [your name] → Edit Account Details → scroll to the Change Password section → enter your current password and the new one → click Save Changes.
Update payment method
Go to Billing → Payment Methods → click Add New Payment Method or select an existing one to update.
Update contact information
Go to Hello [your name] → Edit Account Details → update your name, email, phone, and address → click Save Changes.
Ordering a new server
- Go to Services → Order New Services or click Start for $2 → from any page.
- Browse the Cloud Cube plans and select the one that fits your needs.
- Choose your operating system and control panel.
- Review the order summary and click Checkout.
- Complete payment. Your server is provisioned automatically — credentials arrive by email within a few minutes.
Requesting a cancellation
If you need to cancel a service:
- Go to Services → My Services → open the service
- Click Actions → Request Cancellation
- Select the cancellation type — Immediate or End of Billing Period
- Add a reason (optional but appreciated)
- Submit the request