How Billing Works
Billing cycle
Cloud Cubes are billed monthly or annually. The billing cycle starts on the day you order.
- Monthly billing — charged on the same date each month
- Annual billing — pay for 2 years, get 1 year free (33% savings every month, every year)
First month pricing
Every new Cloud Cube is 75% off your first month on monthly billing:
- Basic 2GB: $8/mo → $2.00 first month
- Shared CPU 4GB: $18/mo → $4.50 first month
- Dedicated CPU 8GB: $40/mo → $10.00 first month
The discount applies once per new server. From month 2, regular pricing applies.
What is billed
| Item | Billing |
|---|---|
| Cloud Cube (server + management) | Monthly or annual, in advance |
| Control panel license (cPanel, Plesk) | Monthly, added to Cube invoice |
| RemarkablePanel | First user free, additional users billed monthly |
| S3 backup storage | Included (2× NVMe disk), overage billed monthly |
| Bandwidth overage | Billed monthly if plan allowance is exceeded |
Proration
If you upgrade mid-cycle, you are charged the prorated difference for the remaining days. If you downgrade, credit is applied to your next invoice.
The 500% SLA credit
If your server experiences downtime, you automatically receive 5× credit:
- 1 minute down = 5 minutes credited
- 1 hour down = 5 hours credited back
- No minimum threshold — every minute counts
- Automatic — no ticket required, credit applied within 24 hours
Credits are applied to your account balance and deducted from your next invoice.
Payment methods
Accepted: Visa, Mastercard, American Express, PayPal, and bank transfer for annual plans.
To update your payment method: client area → Billing → Payment Methods.
Auto-pay is enabled by default for saved payment methods. Disable it under Billing → Payment Methods if you prefer to pay manually.
Late payment and service suspension
- 3 days past due — payment reminder sent
- 7 days past due — service is suspended (sites go offline, SSH still works)
- 14 days past due — service is terminated and data is deleted
Pay any outstanding invoice from the client area to unsuspend immediately.
Cancellation
Cancel any time with no penalty:
- Client area → Services → My Services → your server
- Actions → Request Cancellation
- Choose Immediate or End of Billing Period
No refunds for partial months on monthly billing. Annual plans are refunded pro-rata for unused months.