Policies & legal documents
We've written these to be readable, not just legally defensible. Everything that governs your relationship with RemarkableCloud is here — what we promise, what we ask of you, and how we handle your data.
Terms of Service
Billing, payments, cancellation, money-back guarantee, service credits, and the full terms that govern your account.
Read the Terms
Acceptable Use Policy
What you may and may not run on your Cloud Cube — prohibited content, spam, DDoS, security violations, and enforcement.
Read the AUP
Privacy Policy
What data we collect, how we use and protect it, your rights under GDPR, and how to request deletion or access.
Read the Privacy Policy
SLA Guarantee
How our 500% SLA credit works in practice — what qualifies, how credits are calculated, and what's excluded.
Read the SLA
100% uptime
Guaranteed network and infrastructure availability — backed by a 500% SLA credit if we fall short
5× downtime credit
1 hour down = 5 hours credited back. Automatically, from minute one, no ticket required
30-day money back
Not happy in the first 30 days? We refund the full server and management fee, no questions asked
Your data stays yours
We do not sell your personal information to anyone, ever. Full GDPR rights supported
Legal & policy questions
Need clarification on any of our policies? Use the appropriate contact below — we respond to every inquiry.