500% SLA.
1 hour down = 5 hours back.
The most aggressive uptime guarantee in managed hosting — credited automatically from minute one, no claims, no thresholds, no exceptions.
Not a guarantee buried in fine print.
A real commitment with real math.
Most SLAs sound great until you read the terms. Ours is simple — if your server is down, you get 5× that time credited back. No minimum, no claims process, no waiting.
Tracking starts from minute one
The moment your server becomes unavailable, the clock starts. There's no minimum downtime requirement before credits begin — 1 minute down earns 5 minutes of credit.
Credits applied automatically
You don't open a ticket or submit a claim. Credits are calculated by our systems and applied to your account automatically — no human intervention required on your end.
Credits appear on your next invoice
Account credits are deducted from your next billing cycle. If the credit exceeds your invoice, the remainder carries forward to future invoices.
What other hosts call an SLA vs what we do
Most "99.9% uptime guarantees" protect the provider, not the customer. Here's the difference.
Typical hosting SLA
- Credits only kick in after 99% uptime is breached
- You must submit a support ticket to claim credit
- Credit capped at one month's fee
- Excludes "scheduled maintenance" and force majeure
- Credits processed manually, may take weeks
- Fine print makes most claims invalid
RemarkableCloud 500% SLA
- Credits start from minute one — no threshold
- Fully automatic — no ticket, no claim required
- 5× multiplier — 1 hour down = 5 hours credited
- Applied to your next invoice automatically
- No exclusions for infrastructure issues
- Documented in plain English — read it yourself
What a real SLA does for your business
An SLA isn't just a number — it's a signal about how seriously a provider takes your uptime.
Client confidence
When you can tell your clients their infrastructure is backed by a 500% SLA, it's a differentiator that closes deals.
Provider accountability
A 500% SLA means we pay 5× more than you lose. That alignment of incentives keeps us laser-focused on your uptime.
Automatic compensation
No paperwork, no waiting. Credits hit your account without you having to do anything — hassle-free from start to finish.
Transparent policy
Our SLA is written in plain language. No legal maze, no hidden clauses — read the full policy and know exactly what you're getting.
- Fully Managed, server, mail, security
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- Inbound & Outbound Mail Gateway
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- Inbound & Outbound Mail Gateway
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- Inbound & Outbound Mail Gateway
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- Inbound & Outbound Mail Gateway
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Reserved CPU, no sharing or bursting
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Reserved CPU, no sharing or bursting
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Reserved CPU, no sharing or bursting
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- 500% SLA Guarantee
- Fully Managed, server, mail, security
- Reserved CPU, no sharing or bursting
- Dual Remote Backups, PBS + S3
- Daily Snapshots
- 500% SLA Guarantee
Get the 500% SLA on every plan.
No add-ons, no upgrades required. Every Cloud Cube — from Basic to Dedicated — comes with the full 500% SLA guarantee included.