Server Management Services
Expert 24/7 Support for Unmanaged Servers
Streamlined Monitoring & Proactive Oversight
RemarkableCloud’s External Server Management Service provides stable performance, secure operations, and dedicated support for servers running Debian, Ubuntu, CloudLinux, AlmaLinux, RockyLinux, RHEL, CentOS, Fedora, or Windows Server. Take advantage of 24/7 support, proactive monitoring, and advanced log analysis, all at an affordable price of $39.95 per month.
- 24/7 unlimited support tickets
- AI-driven log analysis
- Ultra Fast Support
- Perfomance Optimization
- Proactive monitoring and real-time alerts
- For Linux & Windows Servers
- Security Checks
- Unlimited Tickets
Comprehensive Server Management for Peace of Mind
For Linux and Windows Servers
Elevate your server experience with RemarkableCloud’s External Server Management service. Designed for individuals and companies seeking an expert solution for unmanaged servers, our all-in-one service delivers around-the-clock support, proactive monitoring, and intelligent log analysis at $39.95/month.
Proactive Monitoring & Instant Alerts
Prevention is key to uninterrupted performance. Our cutting-edge monitoring systems continuously track server metrics, flagging potential issues before they escalate into major incidents. This proactive approach helps minimize risks while maximizing uptime, giving you the stability your online presence demands
Continuous Metric Tracking
Monitors resource usage (CPU, RAM, disk space) and key server processes in real time.
Automated Threshold Alerts
Alerts are instantly sent to our staff whenever critical levels are reached.
Swift Issue Resolution
Our team quickly investigates and resolves problems, minimizing downtime.
Ensured Reliability
Reduces the risk of unexpected outages by addressing potential issues proactively.
Remote Log Analysis with Log Sentinel
Empower your incident response strategy with next-generation log management and analysis. Leveraging Graylog and AI-based insights, our Log Sentinel tool dives deep into system logs, detecting anomalies, security threats, and performance bottlenecks. Rapid identification of issues translates into faster resolutions, keeping your servers running smoothly around the clock.
Centralized Logging
Collects logs from all critical services into one platform for streamlined analysis.
AI-Driven Insights
Leverages Wazuh/Graylog intelligence to detect security anomalies and hidden performance issues.
Early Threat Detection
Identifies suspicious patterns or malicious activity not easily caught by standard monitoring tools.
Incident Tracking & Alerts
Sends immediate notifications for abnormal events, enabling rapid response.
Improved Security Posture:
Helps maintain a secure environment by proactively addressing vulnerabilities and misconfigurations.
24/7 Support with answer in minutes
Say goodbye to stressful downtimes and unanswered technical queries. Our seasoned administrators are on standby 24 hours a day, 7 days a week, ready to tackle any challenge you face. From minor troubleshooting tasks to major system overhauls, we promptly address every ticket, ensuring that your operations remain seamless.
Round-the-Clock Availability
Our team is on-call 24/7 to handle any server-related issue as it arises.
Rapid Human Response
We guarantee a human-led response within minutes, avoiding automated or delayed support channels.
Expert Team
Our seasoned professionals bring years of hands-on experience across multiple server environments.
Comprehensive Issue Resolution
From minor glitches to complex troubleshooting, we address a wide range of server challenges.
Peace of Mind
Knowing expert help is always a message away reduces stress and ensures uninterrupted operations.
What is included:
Initial Server Configuration
We set up your operating system and essential services for stable performance from the start.
Server Hardening
Best-practice security measures and configurations to keep your environment protected.
Firewall & Backup Configuration
Implementation of firewall rules and scheduling of regular backups for data safety.
Proactive Monitoring
Real-time tracking of running services, memory usage, network traffic, CPU load, and disk utilization.
Spam Control & Malware Removal
Deployment of scripts that benefit or enhance the entire server environment.
Server-Wide Script Installation
Deployment of scripts that benefit or enhance the entire server environment.
OS & Control Panel Upgrades
Ongoing updates to your operating system and control panel to patch vulnerabilities and ensure compatibility.
Troubleshooting & Performance Optimization
Identification of performance bottlenecks and fine-tuning server settings for smooth operations.
Third-Party Software Installations (Within Reason)
Third-Party Software Installations (Within Reason)
Migration Assistance (Basic Site Transfers)
Support for moving data and services from an existing server to a new one, provided the process remains within standard configurations.
Security Patches & Updates
Timely application of critical patches to maintain a secure and stable server environment.
What is not included:
Technical Support for End Users
Our focus is server-level support; end-user troubleshooting (e.g., website content issues) is outside our scope.
Coding Debugging
Application-level or custom code issues require developer involvement.
Obsolete Scripts or Services
We do not troubleshoot or maintain unsupported or outdated technologies.
Beta or Non-Production-Ready Software
We avoid installing or supporting unstable or experimental applications.
Developer-Level Tasks
Scripting complex automations or writing custom code is not part of our standard service.
Third-Party Licensing & Vendor Support
Issues tied to licenses or vendor-specific configurations require the client to coordinate directly with the vendor.
Physical Hardware Issues
We coordinate replacements or repairs with the data center as needed, but physical hardware maintenance is ultimately the data center’s responsibility.
Complex or Custom Migrations
Extensive database restructuring or large-scale refactoring goes beyond basic transfers and may require additional services.
Backup/Data Retrieval Outside Defined Schedules
Recovering data from outdated or non-existent backups is not guaranteed and may require special arrangements.
Backup/Data Retrieval Outside Defined Schedules
Recovering data from outdated or non-existent backups is not guaranteed and may require special arrangements.
Backup Storage
We will configure your external backups, You must provide your own backup storage or buy backup storage from Us.
Server Management Service Faq's
If you currently handle updates, security, and troubleshooting on your own—or lack the time and expertise to do so—our service can lighten your workload. We take care of monitoring, security hardening, and maintenance tasks so you can focus on your core activities.
We support Debian, Ubuntu, CloudLinux, AlmaLinux, RockyLinux, RHEL, CentOS, Fedora, and Windows Server. Our team is trained to manage these systems and stay updated on relevant patches and best practices.
Each month, we include up to 2 hours of server administration and troubleshooting. If you surpass this threshold, additional time is billed at $25/hour. This ensures you only pay for the extra support you require.
We continuously track performance metrics—such as memory usage, network traffic, CPU load, and disk space—and receive alerts when thresholds are breached or anomalies occur. This allows us to address potential issues before they evolve into critical problems.
We configure and schedule regular backups for your server. However, disaster recovery procedures, including data restoration, rely on having valid backups. If you need more extensive or customized disaster recovery measures, we can discuss additional services.
We offer basic server migrations (e.g., site transfers) as part of the service. More complex or large-scale migrations may require extra hours or a separate project, which we’ll discuss with you in advance.
We coordinate with the data center to address hardware problems, but physical repairs, replacements, or hardware-specific tasks remain the data center’s responsibility. We help facilitate and communicate these issues on your behalf.
Yes. We install:
A remote access agent to securely manage your server.
A monitoring agent (Zabbix) to track performance metrics such as CPU, RAM, and network usage.
A log monitoring and shipping agent (Wazuh/Graylog) for real-time analysis and threat detection.
These agents are configured to minimize impact on server resources while enabling our team to provide comprehensive oversight.
We store logs for 30 days to analyze performance, health, and security issues. After that period, the logs are permanently deleted. We also follow strict internal security protocols to safeguard all data collected during this process, ensuring your information remains private.