Most uptime guarantees pay nothing until you cross a threshold, then credit a sliver. Put in your numbers and see it, next to what a 500% SLA pays for the same outage.
Typical SLA fine print modeled: credits start only above the uptime threshold, as a percentage of your monthly fee. Read your provider's SLA page for their exact terms.
Most SLAs pay only after 99.9% breaks, roughly 43 minutes into an outage, and then credit 10% if you file a claim. Ours starts at minute one, pays 5x the downtime, and you never open a ticket for it.
It models the most common SLA forms: an uptime threshold with a percentage credit, including aggressive per-block variants. Your provider's exact terms live on their SLA page; the presets get you within reading distance of reality.
For every hour of downtime, five hours of service are credited back, automatically, starting from the first minute. No claim forms and no minimum threshold.
Industry-wide, SLA credits are service credits applied to your account rather than cash. The difference between providers is when they start, how much they pay, and whether you must fight for them.
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