Terms of Service Guidelines for Using Our Cloud Hosting Services.

Welcome to the “Terms of Service” page of RemarkableCloud. Our Terms of Service (TOS) outlines the rules and guidelines for using our cloud hosting services. By using our services, you agree to be bound by these terms and conditions.

Last Updated on November 15, 2022

By accepting our Terms of Service, you also agree to our Privacy Notice and Data Use Policy. Please click here for more information on our Privacy Notice and Data Use Policy.

All users of RemarkableCloud services, and all customers, upon signing up for RemarkableCloud services, agree to comply with RemarkableCloud Terms of Service (“TOS”). The spirit of the TOS is to ensure customers are using RemarkableCloud services with due regard to the rights of other Internet users and in conformity with the requirements of the RemarkableCloud network environment. The TOS are not exhaustive, and RemarkableCloud reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to RemarkableCloud.com or notification of the modified TOS. Any complaints about a customer’s violation of the TOS should be sent to abuse@RemarkableCloud.com. Please see our abuse terms for more details on the abuse policy. When you agree to the terms, you also agree to our Billing terms. Except when expressly agreed to the contrary in writing by an authorized representative of RemarkableCloud, this TOS supersedes any other agreement with RemarkableCloud, whether written, oral, by conduct, or otherwise.

Server Resources

Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level. RemarkableCloud will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting account deemed to adversely affect server performance or network integrity will be shut down without prior notice.

Any script that consumes large amounts of resources is not allowed, such as (but not limited to): Bots, proxy scripts, rapid leech scripts, torrent-related scripts, chatting or chat room scripts, PTC (Paid-to-click) site scripts, file or image hosting scripts, mail-bombers or spam scripts, topsites scripts, auto-blog scripts and plugins. Such scripts will be terminated immediately with no prior notice, and account owners will not be eligible for a refund. We provide shared hosting; therefore, any script you run that will consume large amounts of resources affects other customers on your server negatively, so please use common sense when using a script. If you are unsure of any script, before running the script in your account, please contact RemarkableCloud Sales or Support to ensure the script is allowed.

No account should not use more than 50% of its CPU limit consistently for more than 30 minutes. If you consistently use 50% or more CPU, you will need to upgrade to the next available hosting plan. If you are using the maximum hosting plan and are still using 25% or more CPU consistently, then you have most likely outgrown a shared hosting environment and should therefore obtain a VPS or dedicated server to better suit your needs.

Any account suspended or terminated due to a violation of our Terms of Service will not be eligible for a refund, including during our 30-day money back guarantee period.

E-Currency Mining

Due to their resource-abusive nature, any/all types of e-currency mining are not allowed on our servers. This includes all service/server types. Clients found to be knowingly and willingly mining on our servers will be terminated immediately, and no refunds or credits of any kind will be given.

Spam/Bulk Mail

RemarkableCloud has a “No Tolerance” policy on Spam and bulk mail. Sending unsolicited, bulk, and/or commercial messages over the Internet or by text messaging (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to RemarkableCloud customers. RemarkableCloud also does not allow CAN-SPAM-compliant bulk email or consider emails not Spam, just because you include an Opt-Out notice. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, sending unsolicited text messages, engaging in spamming using the service of another ISP or IPP, and referencing in the spam a Web site hosted on a RemarkableCloud server, and selling or distributing software (on a Web site residing on a RemarkableCloud server) that facilitates spamming. If a RemarkableCloud server IP has become blacklisted due to spamming by a user’s domain name hosted on our servers, the violator will face immediate termination, and no refunds will be given. RemarkableCloud reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

Any client who is spamming may face a spam cleanup fee from $50 – $500, depending on the circumstance and level of cleanup involved. Any account suspended or terminated due to spamming will not be eligible for a refund.

Denial of Service Attacks

“Stress testing” or purposely receiving DDoS/DoS attacks is not tolerated on our servers.

This also includes sending a DDoS/DoS or taking part in a DDoS/DoS from any RemarkableCloud account, be it shared/reseller/VPS or dedicated server. Any account found actively and knowingly sending abusive traffic will be immediately suspended and possibly terminated with no refunds given.

Offering/promoting/selling DDoS for hire services or booters is unacceptable and will cause immediate suspension/termination.

Prohibited Material

The following material is not allowed on our shared and reseller hosting servers:

  • IRC related items
  • Proxy scripts
  • VPN scripts
  • Nulled or pirated software
  • Image or File hosting
  • Rapid Leech scripts
  • Public File-sharing applications (including cloud apps such as ownCloud, NextCloud)
  • PTC sites
  • Spam or bulk mail scripts
  • Hacking sites
  • DDoS for hire services or booters
  • Sites that promote illegal activity
  • Sites or forums that link to and/or distribute illegal content or copyrighted material
  • Sites that host or link to copyrighted material without proper consent
  • E-Currency miners
  • Chatroom scripts
  • Auto-blog scripts or plugins
  • Social media (Facebook, Instagram, etc.) auto-post or auto-like scripts
  • Escort Services or services that promote prostitution
  • Gambling/Betting Websites of any kind
  • Free Hosting

Inodes are the amount of all the files located on your account. For example, an email stored in your account will be one inode, and an email that contains two attachments will be three inodes. Any image, file, video, HTML file, folder, and script file are each considered inodes.

We do not impose an inode limit but instead offer a “fair usage” policy. If we find the account is using an abusive amount of inodes which is disrupting other clients, we will have no choice but to intervene, which may result in account suspension.

Unmetered Bandwidth

Bandwidth usage in our shared hosting environments is considered unmetered. We do not impose a bandwidth limit but offer a “fair usage” policy. If we find the account is using an abusive amount of bandwidth, we will have no choice but to intervene, which may result in account suspension. Accounts willingly and knowingly using an abusive amount of bandwidth will face immediate suspension and/or termination and will not qualify for a refund.

Disk Space Usage

Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes using cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted.

Reselling Non-Reseller Plans

Your RemarkableCloud shared hosting account may not be resold, and you may not resell any shared hosting services provided by RemarkableCloud. This includes, but is not limited to, email accounts, add-on domains, and FTP accounts. Violators will face immediate termination, and no refunds will be given.

If you would like to resell hosting space, please see our reseller hosting plans.

Reseller Plan Policy

All reseller accounts must abide by the same policies in our Terms of Service as any other account and are in no way exempt.

Free Hosting/Free Email

Resellers are not permitted to offer free hosting plans, free trial offerings, or free email accounts with our reseller hosting plans.

Free WHMCS License
Clients with active/current Reseller plans in good standing are eligible for a free WHMCS Starter license. Limit 1 WHMCS license per qualifying RemarkableCloud service. Clients agree to maintain an active RemarkableCloud Reseller WHMCS license. If the client fails to maintain an active Reseller plan, the WHMCS license will be subject to immediate cancellation without prior notice.

WHMCS licenses provided by RemarkableCloud must be used on RemarkableCloud servers only and are not to be used on remote servers. WHMCS licenses provided by RemarkableCloud found active on remote servers will be subject to immediate cancellation.

All issued WHMCS licenses must be actively used and bound to a valid domain name. Licenses found unused and/or not bound to a domain will be canceled/terminated at our discretion.

Opting out of our free WHMCS license offer does not qualify you for any discount toward your reseller hosting plan.

Abusive Clients of Resellers

RemarkableCloud reserves the right to suspend or terminate any reseller client account(s) we find to be abusive, illegal, etc., as per our regular Terms of Service abuse policy without prior notification based on the severity of the abuse.

Suspended Account Storage

Resellers are not permitted to have any account in a suspended state for more than 90 days. Since this falls under our backup storage policy and the storage of backups not being permitted in your account, any reseller cPanel sub-account found to be suspended for more than 90 days will be terminated by this policy. If you need the account and it will be in a suspended state for more than 90 days, we suggest making a full backup of the account and storing the backup file remotely.

Dedicated IP Address Policy

Dedicated IP addresses purchased from RemarkableCloud are non-transferable and cannot be transferred to a new host. The assigning of dedicated IP addresses are subject to ARIN’s new policies, which require justification for the need of the IP address. An example of proper justification includes, but is not limited to SSL certificates, reseller accounts, and dedicated servers. RemarkableCloud will deny requests for dedicated IP addresses without proper justification.

Uptime Guarantee

RemarkableCloud guarantees that your website will be up and running at least 99.999% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server, and service uptime. It does not cover areas where RemarkableCloud.com has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Domain Registrar issues with the subscriber’s domain name, connection issues between the client’s location and RemarkableCloud.com data center. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars, or any other natural or unnatural events that RemarkableCloud.com cannot directly influence.

To request a service credit due to an uptime concern, please submit a request for this guarantee via Billing Department Ticket

If requesting a “service credit,” we ask that the client briefly explains the reasons for doing so. Include any documentation supporting your request.

Server Location

Data center Locations are subject to availability, and choosing a specific location during your order does not guarantee that location. RemarkableCloud reserves the right to substitute the chosen server location as necessary and/or move accounts to other server locations as needed.

Daily Backups

RemarkableCloud performs daily full account backups on each and every account we host. Daily backups include the backup of all account data, email accounts, and MySQL databases. Reseller accounts and their client accounts are included in the accounts we backup as part of our disaster recovery plan, however, Resellers are encouraged to backup their own accounts as an additional safeguard. No guarantee of the backups we perform is expressed or implied.

Ownership of Web Site

The legal owner of customers’ Web sites and accounts with RemarkableCloud will be the individual or organization whose name is listed in RemarkableCloud database as the owner. Customers will fully cooperate with and abide by any and all of RemarkableCloud security measures and procedures in case of any dispute over ownership of customers’ Web sites and account with RemarkableCloud.

Customer Software Responsibility Clause

Customers are solely responsible for any software that they upload or install on our servers. This includes ensuring that all software is regularly updated and maintained to meet the latest security standards. Customers must take reasonable measures to keep their installed software safe and secure, protecting it from vulnerabilities, malware, and unauthorized access. We are not liable for any issues, security breaches, or losses resulting from customers’ failure to maintain, update, or safeguard their software.

Illegal Use

RemarkableCloud servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat or violates export control laws. Additionally, in purchasing RemarkableCloud services, all RemarkableCloud customers certify that they and/or the organization they represent in procuring services from RemarkableCloud are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a ‘suspected terrorist’ as defined in Executive Order 13224, and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates to that. RemarkableCloud reserves the right to immediately terminate any account containing, providing access to, or linking to illegal material. Clients terminated for violating our copyright policy, or Terms of Service will not be eligible for refunds or backups of their data.

Copyright Violations

The Digital Millennium Copyright Act (“DMCA”) sets forth the law regarding using copyrighted materials on the Internet. All RemarkableCloud customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a RemarkableCloud customer (per the DMCA) to RemarkableCloud must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at RemarkableCloud sole discretion.

DMCA Copyright Infringement Notification Requirements:
Send the notification via email to:


Or submit a ticket to our Abuse department Here

The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the web site of the U.S. Copyright Office at http://www.copyright.gov/title17/92chap5.html#512.

RemarkableCloud is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that RemarkableCloud will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.

In the event that RemarkableCloud must remove or disable access to, the material on your website that is alleged to infringe another’s copyright under the DMCA, you acknowledge and agree that RemarkableCloud may do so by disabling access to your entire web site or terminating your account.

Child Pornography

The use of RemarkableCloud services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. RemarkableCloud is required by law and will notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.


RemarkableCloud customers agree to protect, defend, hold harmless and indemnify RemarkableCloud, any third-party entity related to RemarkableCloud (including, without limitation, third-party vendors). Remarkablecloud executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any legal fees and expenses, arising out of or resulting in any from the customer’s use of RemarkableCloud services.


The RemarkableCloud service is provided on an as-is, as-available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. RemarkableCloud expressly disclaims any representation or warranty that the RemarkableCloud service will be error-free, secure, or uninterrupted. No oral advice or written information given by RemarkableCloud, its employees, licensors, or the like, will create a warranty, nor may you rely on any such information or advice. RemarkableCloud and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.




RemarkableCloud may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with RemarkableCloud services. Certain changes to RemarkableCloud services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and RemarkableCloud is not liable, for any such personalized applications and content, except as expressly agreed to by RemarkableCloud.

Account/Data Deletion Requests

RemarkableCloud will honor any/all requests for account/data deletion. To request us to delete your RemarkableCloud client account and/or data, please submit a ticket to our Support department. Account deletions are final and cannot be reversed, so please be sure of your deletion request.

Backup of Data

Except where RemarkableCloud has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and RemarkableCloud is in NO way responsible for the management and backup of all customer data and all updates, upgrades, and patches to any software that customers use in connection with RemarkableCloud services. RemarkableCloud servers are also NOT be used as a backup storage and is only for hosting files directly related to your website.

Governing Law and Severability

The TOS, and any other agreement for RemarkableCloud services, will be governed by and construed in accordance with the laws of the State of Florida, USA without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and RemarkableCloud will take place in Florida, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOS or other RemarkableCloud agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOS or the agreement will continue in full force and effect.

Independent Contractors

Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between RemarkableCloud and its customers. Each of RemarkableCloud and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.

Construction and Interpretation

Wherever in this TOS the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOS into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOS. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOS.

Complete Agreement and Exclusivity

The TOS, and/or any other specific agreement for RemarkableCloud services, constitutes the complete understanding and agreement between RemarkableCloud and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of RemarkableCloud, the TOS supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOS, and/or any other specific agreement for RemarkableCloud services is between RemarkableCloud and its customers only and will not confer any rights in any third party except as otherwise expressly provided by RemarkableCloud.

Refusal of Service

We reserve the right to refuse, cancel or suspend service at our sole discretion. All sub-networks, and distributive hosting sites of RemarkableCloud.com must adhere to the above policies.

Third-Party Providers

You agree that certain services may be provided by third-party providers of RemarkableCloud and that your use of such services may be subject to further agreements, policies, terms, and conditions in addition to those contained or referenced in this Agreement.

Abuse Towards Staff

RemarkableCloud will not tolerate clients that are abusive towards our staff. This includes but is not limited to: Using abusive language or threatening a staff member. RemarkableCloud reserves the right to decide what is considered abusive and immediately suspend or, in severe cases, terminate clients that commit the abuse.

Billing Policy

The following Terms of Service constitute RemarkableCloud Billing Policy and apply to ALL RemarkableCloud customers:

All charges are shown in US Dollars. Payments are to be made in US dollars. RemarkableCloud accepts the following types of payment:

Credit/Debit Card (VISA, MasterCard, Discover and American Express)

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. Accounts with a recurring payment method such as a PayPal subscription, will continue until such time that you cancel your account in accordance with RemarkableCloud Billing Policy in the TOS. You are directly responsible for keeping your recurring payment information up-to-date (including, but not limited to card number, expiration date, billing address, or card status).

Customers agree to make payment of their balance due within five (5) days of the Account Statement Date.

All VPS/dedicated hosting accounts are due on the date due. If not paid on the due date, the server will be deactivated and scheduled to be formatted and redeployed.

Grace Period

Accounts that are seven (7) days past due will be automatically suspended. Accounts reaching (15) days past due are automatically terminated. When an account is terminated for non-payment, all files and databases related to the account are deleted and are not retrievable. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Late Fee

Accounts that are five (5) days past due will be automatically assessed a late fee of 5% of the total invoice amount.

Account Credit

Your credit balance can only be used for RemarkableCloud products and services. Any future invoices will be automatically deducted from your available account balance upon invoice generation. Account credit is non-refundable and cannot be withdrawn at any time.


Accounts/plans can be upgraded/downgraded at any time from our client area to any qualifying plan. Promotional codes do not support downgrades, so if a promotional code is active on the account it will be lost when performing any downgrade. Once removed, the promotional code cannot be re-added, so please be sure of your decision to downgrade your account/plan.

We do not offer prorated refunds, so you will not qualify for any credit or refund if choosing to downgrade, so please be sure on your decision to downgrade.


Any overpayments made to your account will be automatically added to your accounts credit balance and are considered non-refundable.

Account Renewals

In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.


RemarkableCloud does not mail paper invoices or statements. All statements are sent via email as an invoice due notice. The client is responsible for ensuring a valid, working contact email address at all times to receive such notifications. Statements can also be viewed and printed through our client area:https://manager.remarkablecloud.com


Please refer to the following knowledgebase article for instructions on properly cancelling your account:

Like any service, RemarkableCloud hosting plans automatically renew until a plan is cancelled. In order to cancel service, you must submit a cancellation request for the service from our client area. Please be aware that there are no pro-rated refunds after the first 30 days of service.

Cancellation requests must be received by RemarkableCloud prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by RemarkableCloud. RemarkableCloud is unable to cancel your account effective for a future date. RemarkableCloud will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact RemarkableCloud as soon as possible.

Any active PayPal subscriptions must be cancelled by logging into your PayPal account upon cancelling your RemarkableCloud account to avoid being automatically billed by PayPal for future payments. If you fail to do so, any overpayments will be added to your accounts credit balance and are non-refundable.

RemarkableCloud does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to RemarkableCloud services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. RemarkableCloud reserves the right to cancel any account, at any time, without notice, for any reason RemarkableCloud considers appropriate.

30 Day Money Back Guarantee

Each of RemarkableCloud shared/reseller hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund.

Our 30 Day Money Back Guarantee applies to new clients only. Existing clients adding additional services do not qualify for our 30 Day Money Back Guarantee.

The following services and conditions do not qualify and/or can render the 30 Day Money Back Guarantee void: (a) Server Management Services, Domain name registration/transfers/renewals, SSL certificates, software licenses, any addon services, and setup is not included in the 30 day money back guarantee. (b) If administration time was used during your account such as server configuration (that is more advanced that regular troubleshooting) this guarantee is void. (c) Illegal activity was conducted or intended on our servers will also void this agreement. (d) This request must be sent in 5 business days (excluding holidays) before the first 30 days to be processed, and eligible. (e) If you ordered multiple hosting packages this guarantee will only apply to one hosting package, the first one you cancel.

Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days regardless of the billing cycle used and no prorated refunds for any unused time will be given. RemarkableCloud has full power in judgement of providing refunds for our promotional offers.

We also reserve the right to subtract any payment processing fees when issuing refunds.

There are no refunds given at any point for the following services:

Dedicated Server plans
Software Licenses
Server Management Services
SSL certificates
Any addon services
Domain Registration/Transfer/Renewal

Credit Card Disputes/Chargebacks

RemarkableCloud has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at RemarkableCloud discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

While we will do our best to notify all clients in advance of any policy and/or price changes, RemarkableCloud policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

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