We believe in transparency and efficiency in our billing practices to ensure a seamless experience for our valued customers. Understanding how billing works is essential for a smooth partnership with RemarkableCloud. In this section, we provide a comprehensive overview of our billing policies, detailing crucial aspects such as pro-rata billing, due dates, grace periods, service suspension, and cancellation procedures. Familiarize yourself with these guidelines to make the most out of your RemarkableCloud services. If you have any questions or need further clarification, our dedicated support team is here to assist you. Let’s navigate through the intricacies of billing together, ensuring a transparent and hassle-free journey with RemarkableCloud.
Pro-rata Billing
All services are prorated until the 1st of the following month. Orders received after the 15th of the month will be billed for the remaining days of the current month and the entire upcoming month.
Invoice Creation Date
Invoices are generated five days before the due date, which is set for the 1st of each month.
Due Date
The standard due date is the 1st of each month; however, certain services such as Domain Names and SSL Certificates may follow anniversary billing with distinct due dates.
Grace Period
Invoices for both monthly and annual services come with a grace period of six days.
Services Suspension
In the event of non-payment, a complete service suspension is automatically enforced on the 7th day following the due date.
Service Unsuspension
Automatic service unsuspension occurs upon receipt of the total due amount.
Service Cancellation
Users can cancel their services directly from the Client’s Area before the due date. Cancellations made after the due date will be executed at the end of the billing period, and the outstanding invoice must be paid.
Billing Dispute
We encourage you to contact our Billing Department promptly if you receive an incorrect invoice. Our team is ready to assist you and will thoroughly review the invoice to rectify any potential errors. Your satisfaction is our priority, and we are committed to ensuring the accuracy of your billing information..
Charge Backs
At RemarkableCloud, we uphold a zero-tolerance policy for chargebacks. Customers disputing a credit card payment may face fines, suspension, and account termination at RemarkableCloud’s discretion. A charge of $50.00 per chargeback will be applied to all accounts receiving such disputes. We encourage open communication and request that you contact us first if you disagree with any charges. Your satisfaction is important; we are here to address any concerns or questions.